Preventing inappropriate admission to hospital through nurse-led telephone consultation clinic

The problem identified

With the increasing numbers of patients being investigated for lung cancer/mesothelioma, patients need accurate information at all stages of the cancer pathway. Following MDM discussion patients traditionally attended clinic to be informed of the need for further investigation or indeed information giving. This was creating capacity problems in terms of clinic availability and consultant time. To address this a formalised nurse-led telephone clinic was implemented to prevent unnecessary hospital attendance.